Mail Or Telephone Order Rule

Model Rules of Professional Conduct

A federal trade commission rule that requires a seller to ship goods ordered by mail, phone, computer, or fax to a customer within the time promised or, if no time was stated, within 30 days. if the seller cannot ship within that period, the seller must send the customer a notice with a new shipping date and give the options of canceling the order and getting a refund or agreeing to the delay.

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